Omni-channel

Omni-channel

eCommera works with leading retailers including House of Fraser and Asda-Walmart to help them deliver profitable omni-channel services

‘Omni-channel retail’, ‘anywhere commerce’, ‘total retail’, whatever you call it, the new era of customer-centric retail is here to stay. This leaves retailers grappling with new expectations, new types of technologies and a new economics for profitability. eCommera works with leading retailers including House of Fraser and Asda-Walmart to help them deliver profitable omni-channel services. We can help you assess the potential return of services, build an operational roll-out plan and launch your omni-channel programme.

Why choose us

Omni-channel roadmap

Deliver services your customers want. We help you understand market and category-specific nuances so you can develop a relevant omni-channel proposition for each of the regions in which you operate.

Process design & implementation

Design efficient processes. We help ensure you have robust processes in place to deliver great omni-channel experiences – whether you’re implementing click and collect, ship from store or cross-channel returns.

Technology review & selection

Choose the right technology. We work with you to convert your roadmap into a set of business requirements which can be used to review and then select the required technology to support your omni-channel vision.

Technology implementation

Launch your new services quickly. Our team of technical experts will work with you to deploy new technology, ensuring full integration with existing systems to deliver a consistent cross-channel experience.

Training

Get your staff ready to deliver omni-channel. As well as providing documentation, we work with your store and call centre staff to ensure they are fully trained on new processes and technologies.

24/7 support & monitoring

Rely on us to manage the technology. We provide world-class, 24/7 technical and troubleshooting support. Our proactive monitoring means that any issues are caught early - reducing overhead costs on in-house technical support.

Get the right strategy

We can help you decide which services to offer based on potential ROI.