Managed services

Managed services

With our agile approach we help our clients continuously innovate their eCommerce offering – staying one step ahead of customer expectations

The launch of a new site is just the first step. No retail business can afford to stand still. We work with all of our clients post-launch to help them evolve their online shopping experience. Whether that means helping them to define their strategy, assess different third-party technologies, add new functionality to the site or deploy new software releases. We provide support at every stage of the cycle - from requirements planning to deployment to site monitoring and beyond - so you can focus on growing your business.

How we help

Business planning

Business planning

Get the right strategy for success. Our team of retail experts will work with you to define the right strategy. Whether you want to go international, offer an omni-channel experience or drive customer loyalty, we are ready to help.

Trading optimisation

Drive continuous improvement. We have a full suite of services to help you optimise trading - covering everything from UX design to analytics ‘deep dives’ to merchandising support.

Agile commerce delivery

Add new features to your site quickly. Our proven methodology, highly skilled team and use of pre-built integrations enables us to deliver new site functionality and site improvements on time and on budget.

Training

Get the most out of your investment. Our team of product experts will benchmark product adoption and then design a training programme to help your team become proficient users utilising the latest platform features.

A single point of contact

Take the headache out of technology management. Via a dedicated account manager, we offer a single service level agreement to cover all products, third parties and client-specific code that we have contracted for you.

Release management

Take the risk out of release deployment. Our dedicated support team manages the releases of new features and enhancements to prevent any service disruption. All platform updates are tested against clients’ custom code to guarantee compliance.

24/7 support & monitoring

Rely on us to manage the technology. We provide world-class, 24/7 technical and troubleshooting support. Our proactive monitoring means that any issues are caught early - reducing overhead costs on in-house technical support.

Peak planning

Take the stress out of Black Friday. We undertake extensive planning and testing to ensure our clients’ sites operate quickly and seamlessly during peak periods.

Asda

Find out how eCommera has worked with Asda over 7 years to keep them at the forefront of omni-channel retailing.

Learn more