Salesforce Commerce Cloud (formerly Demandware)

Salesforce Commerce Cloud (formerly Demandware)

With over 170 sites launched, eCommera is one of the world’s most experienced Salesforce Commerce Cloud partners

We have the largest Salesforce Commerce Cloud (formerly Demandware) skillset in the world, with over 350 staff members across the globe working on Salesforce Commerce Cloud integrations.

eCommera has on-boarded and maintains 25 brands with more than 170 Salesforce Commerce Cloud sites across 30+ countries, including two of the top five Salesforce Commerce Cloud sites globally. We have a wealth of experience in driving the most value from the Salesforce Commerce Cloud platform according to individual business objectives.

eCommera uses standard Salesforce Commerce Cloud components including SiteGenesis2 and LINK cartridges for typical implementations. These standard components are extended and customised according to client business requirements. This approach enables clients to easily adopt future innovations made available in subsequent updates to SiteGenesis2 and LINK cartridges. 

We have been awarded ‘Solution Support Certified’ status as a Salesforce Commerce Cloud partner.

Salesforce Commerce Cloud support certified partner

Why choose us

Agile commerce delivery

Get your site live faster and add new features quickly. Our proven methodology, vigorous planning stage, pre-built integrations, smart architecture and automated testing all mean that we accelerate implementations and upgrades without sacrificing quality or control.

Retail expertise and experience

Get expert advice on all elements of your operation. Our specialist team has decades of retail expertise - covering everything from technology to marketing to merchandising. And we have launched over 170 sites on Salesforce Commerce Cloud, leveraging our scalable processes and proven methodology.

Third party integrations

Get the best features on your site from day one. We have a library of 89 pre-integrations to third party software. That means we can easily and quickly launch new payment systems, rich media tools or email marketing software.

Enterprise support

Rely on us to manage the technology. Our world-class support package includes 24/7 technical and troubleshooting support, proactive site monitoring, peak planning and release management – all via a single point of contact.

A single SLA

Take the headache out of vendor management. We offer a single service level agreement (SLA) and point of contact to cover all products, third parties and client-specific code that we have contracted for you – so that no matter the issue, you know who to contact.

Training

Get the most out of your investment. Our team of product experts will benchmark product adoption and then design a training programme to help your team become proficient users leveraging the latest platform features.