Resources

The latest thinking from our retail and technology experts

Blog

The delivery equation: Balancing value, speed and convenience

Three essential fulfilment options retailers need to offer their customers

Article

Marketplaces: An interview with Kelly Gow, Head of Strategic Alliances EMEA, Mirakl

Kelly talks about the marketplace opportunity for brands and retailers

Blog

Debenhams Flowers security breach: Getting to the root of the problem

The root cause often traces back to a third-party vendor. Here are 5 recommendations to consider when assessing a vendor

Article

How (and why) to design a marketplace strategy

Advice and insights to help brands and retailers develop a strategy for selling through marketplaces

Article

Mobile CX: An interview with Julian Smith, Head of Strategy & Innovation at Fetch

Tips and advice for brands and retailers

Blog

5 mobile UX tweaks you can make to boost conversion

A few tips to help you optimise your mobile UX at the purchase stage

Article

Mobile CX: An interview with Renato Virgili, Business Director, Pontomobi

Renato talks about the mobile commerce opportunity in Brazil

Blog

3 ways to improve customer experience using mobile

 Practical advice you can apply in your business today

Blog

Why Brexit is pushing customer loyalty to the top of the agenda

A scientific approach to customer loyalty

Blog

The future of retail: An interview with economist Alex Hamilton

... to discuss where he thinks retailers should be focusing now

Blog

The future of retail: An interview with consumer psychologist Kate Nightingale

...In the context of Brexit, rising costs and uncertainty among consumers. 

Blog

Where should retailers invest in times of uncertainty?

We brought together three experts to discuss the future of retail, including where retailers should focus their investment

Blog

SAP Hybris Commerce 6.3 release - FAQ

A short FAQ to help you decide if now is the time to upgrade to SAP Hybris 6.3

Article

How not to compromise on customer experience

3 ways your technology is costing you customers (and how to address these issues)

Blog

Do not compromise on CX, speed up your site

Find out how retailers can speed up their eCommerce site

Blog

It’s time for your UX health check

How effective is your UX? Take our health test here

Article

CES 2017: Dentsu Aegis Tech Matrix

Where should brands and retailers make their technology & innovation investments?

Blog

Retail eCommerce Week Round-up

An overview on our internal initiative and results of our innovation competition

Blog

Amazon 2016: An attack on all fronts

We take a look at what Amazon's been up to in 2016 and discuss how retailers can respond

Blog

Facebook Marketplace: A real rival to eBay?

Will Facebook Marketplace be a real rival to the likes of eBay and Gumtree?

Article

Research report: Is innovation the new superpower?

Find out how well retailers are balancing the fundamentals of a good CX with delivering innovation 

Blog

4 ways to improve your customer service

Four ways to improve your customer service offering

Article

How to be a retail superhero

Find out how to combine the basics with digital innovation to become a retail superhero

Article

International commerce

A snapshot of eCommerce in the UAE, Mexico, India, the USA and Australia

Blog

4 things I learned at dmexco this week

Lenia Karallus shares her key takeaways from the 2016 edition of dmexco

Article

Exploring markets: Australia

Find out what Australians' expectations are when shopping with a British retailer

Article

Exploring markets: The USA

A digest of our mini poll of 100 US consumers who purchased from an online British retailer in the past 12 months

Article

Exploring markets: India

Find out what brands and retailers need to consider when expanding into India

Article

Exploring markets: Mexico

How can brands and retailers capitalise on the eCommerce opportunity in Mexico?

Article

How to be a disruptor: Part 4 - Robotics-as-a-service

In the final part of the series, explore the role of robots in retail

Article

Exploring markets: The UAE

Karim Khalifa, CEO and co-founder of Digital Republic – Linked by Isobar, discusses the potential of eCommerce in the UAE and MENA region

Article

How to be a disruptor: Part 3 - The on-demand economy

In part 3, we look at how brands and retailers can respond to the growing on-demand economy

Article

Emerging markets series: eCommerce in Saudi Arabia

What are the need-to-know facts for brands and retailers looking to expand into Saudi Arabia?

Article

How to be a disruptor: Part 2 - Hybrid digital-physical stores

In part 2, we look at how brands and retailers can drive innovation through hybrid digital-physical store

Article

Emerging markets series: eCommerce in Mexico

What are the need-to-know facts and figures when launching a presence in Mexico?

Article

Emerging markets series: eCommerce in Russia

What do brands and retailers need to know before establishing a presence in Russia?

Article

How to be a disruptor: Part 1 - individualisation

In part 1, we explore how brands and retailers can drive innovation through individualisation

Blog

What does Brexit mean for retailers?

What does the UK's vote to leave the EU mean for British brands and retailers?

Article

Emerging markets series: eCommerce in Brazil

What do retailers need to know when establishing a presence in Brazil?

Article

Emerging markets series: eCommerce in India

What do you need to know if you're considering India as your next international market?

Article

7 steps to acquire B2B customers online

B2B buying decisions are becoming increasingly complex. Download our eBook to get 7 key tips on acquiring B2B customers online

Article

Emerging markets series: eCommerce in the UAE

Should you consider the UAE as your next international market?

Blog

How to drive repeat purchase in newly acquired customers

How can you get first-time shoppers to return for a second purchase? Check out our top tips

Blog

Argos: where you want it, when you want it… even on Sundays

Blog

The Brexit debate: What does it mean for the retail industry?

We explore what Brexit could mean for UK retailers

Blog

Warning! Highest ever level of chronic platform stress hits the retail community

Are you suffering from chronic platform stress? Take our assessment to find out now

Blog

The science of attracting and retaining loyal customers

A look at the science behind customer retention

Blog

Moonpig mayhem on Mother's Day

Our retail consultant Lenia examines what went wrong for retailers like Moonpig on Mother's Day and what they must do to avoid losing loyal customers in the future.

Blog

Advertised product not for sale

Rants from an angry (yet well-informed) shopper

Blog

Amazon Pantry: A staple?

We recently put Amazon Pantry to the test. Read our review.

Article

Managing channel conflict

How can brands sell direct to consumer without alienating retailers?

Blog

Forrester puts Isobar & eCommera in the top right corner for digital experience offerings

Article

Review: Gigya

Read our overview and independent review of customer identity management platform Gigya

Article

The omni-channel stampede: part 3

Read part 3 to find out how retailers are measuring omni-channel ROI

Article

The omni-channel stampede: part 2

Read part 2 to discover what's holding retailers back from omni-channel success

Article

The omni-channel stampede: part 1

Read part 1 to find out how retailers are planning their omni-channel activities

Article

Making money at omni-channel: How NOT to do reserve and collect

Discover the mistakes to avoid when implementing reserve and collect

Article

How to use Salesforce Commerce Cloud to deliver personalisation

Article

8 things B2B organisations can learn from B2C eCommerce

Discover 8 valuable lessons from the world of B2C eCommerce - including a look at digital marketing, merchandising, organisational structure and loyalty schemes

Article

Beginner's guide to B2B eCommerce

Find out how to plan and implement a successful B2B eCommerce strategy using our 10Ps framework

Article

Making money at omni-channel: How NOT to do ship from store

Find out what NOT to do when implementing ship from store

Article

How NOT to get a return on your omni-channel investment

Take a look at overall strategy, as well as examining in greater detail specific services

Article

5 reasons to choose eCommera for your hybris project

Find out why you should choose eCommera as your hybris partner

Article

18 things retailers do that baffle and bewilder customers

Check out our list to make sure you're not guilty of any of these retail faux pas.

Article

Apple Pay

Download the article to read our full review of Apple Pay, the solution that is set to take the mobile payments market by storm

Article

Making money at omni-channel: How NOT to do click and collect

Read this article to learn how NOT to do click and collect.

Article

eCommera has joined Dentsu Aegis Network

 

 As a new addition to the network, eCommera will amplify Dentsu Aegis’s brand commerce proposition globally.

Article

Racing to personalisation

Read this ebook to find out why personalisation is so difficult to get right and how to create a winning experience.

Article

How to plan your international strategy

Read this article to learn more about each of the elements you need to consider as part of your strategy.

Case study

Case Study: Jimmy Choo

Find out how eCommera helped Jimmy Choo expand globally and grow their eCommerce business.

Article

Klarna Checkout

Alternative payments spotlight: Klarna Checkout. An overview of the established European payment provider that’s set to compete in the UK market

Article

Amazon Payments

Click here to read our full review of the new player in the eWallet market.

Case study

Case Study: Bally

Find out how eCommera helped Bally rise in Site Rank from #46 to 4 on L2’s Digital IQ Fashion Index.

Article

Retention versus acquisition: where should you focus?

Read this article to find out why you should prioritise customer retention over acquisition.

Article

The alternative payments pick and mix

Read our overview of alternative payments in the global marketplace to understand what's available and what to offer your customers.

Article

The race to personalisation

Click here to read about the four stages of the shopping journey.

Case study

Case Study: DeFacto

Click here to find out how eCommera helped DeFacto deliver ROI from omni-channel retail.

Article

Basket abandonment: A guide to recover lost sales

It’s not a secret that on average 71% of all baskets are abandoned without a purchase. Given the variety of solutions, how can you select the right one for your business? Click here to find out.

Article

Online fitting tools

Product returns are a major problem for apparel retailers. Read this article to find out how virtual fitting tools can reduce returns and increase conversion.

Case study

Case study: Asda

Find out how eCommera has worked with Asda over 7 years to keep this retailer at the forefront of omni-channel retailing.

Case study

House of Fraser: Delivering a multi-channel vision

Find out how eCommera worked with House of Fraser to enable them to consistently keep ahead of the curve, outperform the market and offer a VIP experience to its customers.

Case study

Pentland Brands

Find out how eCommera helped Pentland upgrade their technology systems to enable international, omni-channel commerce for its multiple brands.