A scientific approach to customer loyalty
... to discuss where he thinks retailers should be focusing now
...In the context of Brexit, rising costs and uncertainty among consumers.
We brought together three experts to discuss the future of retail, including where retailers should focus their investment
A short FAQ to help you decide if now is the time to upgrade to SAP Hybris 6.3
3 ways your technology is costing you customers (and how to address these issues)
Find out how retailers can speed up their eCommerce site
How effective is your UX? Take our health test here
Where should brands and retailers make their technology & innovation investments?
An overview on our internal initiative and results of our innovation competition
We take a look at what Amazon's been up to in 2016 and discuss how retailers can respond
Will Facebook Marketplace be a real rival to the likes of eBay and Gumtree?
Find out how well retailers are balancing the fundamentals of a good CX with delivering innovation
Four ways to improve your customer service offering
Find out how to combine the basics with digital innovation to become a retail superhero
A snapshot of eCommerce in the UAE, Mexico, India, the USA and Australia
Lenia Karallus shares her key takeaways from the 2016 edition of dmexco
Find out what Australians' expectations are when shopping with a British retailer
A digest of our mini poll of 100 US consumers who purchased from an online British retailer in the past 12 months
Find out what brands and retailers need to consider when expanding into India
How can brands and retailers capitalise on the eCommerce opportunity in Mexico?
In the final part of the series, explore the role of robots in retail
Karim Khalifa, CEO and co-founder of Digital Republic – Linked by Isobar, discusses the potential of eCommerce in the UAE and MENA region
In part 3, we look at how brands and retailers can respond to the growing on-demand economy
What are the need-to-know facts for brands and retailers looking to expand into Saudi Arabia?
In part 2, we look at how brands and retailers can drive innovation through hybrid digital-physical store
What are the need-to-know facts and figures when launching a presence in Mexico?
What do brands and retailers need to know before establishing a presence in Russia?
In part 1, we explore how brands and retailers can drive innovation through individualisation
What does the UK's vote to leave the EU mean for British brands and retailers?
What do retailers need to know when establishing a presence in Brazil?
What do you need to know if you're considering India as your next international market?
B2B buying decisions are becoming increasingly complex. Download our eBook to get 7 key tips on acquiring B2B customers online
Should you consider the UAE as your next international market?
How can you get first-time shoppers to return for a second purchase? Check out our top tips
We explore what Brexit could mean for UK retailers
Are you suffering from chronic platform stress? Take our assessment to find out now
A look at the science behind customer retention
Our retail consultant Lenia examines what went wrong for retailers like Moonpig on Mother's Day and what they must do to avoid losing loyal customers in the future.
Rants from an angry (yet well-informed) shopper
We recently put Amazon Pantry to the test. Read our review.
How can brands sell direct to consumer without alienating retailers?
Read our overview and independent review of customer identity management platform Gigya
Read part 3 to find out how retailers are measuring omni-channel ROI
Read part 2 to discover what's holding retailers back from omni-channel success
Read part 1 to find out how retailers are planning their omni-channel activities
Discover the mistakes to avoid when implementing reserve and collect
Discover 8 valuable lessons from the world of B2C eCommerce - including a look at digital marketing, merchandising, organisational structure and loyalty schemes
Find out how to plan and implement a successful B2B eCommerce strategy using our 10Ps framework
Find out what NOT to do when implementing ship from store
Take a look at overall strategy, as well as examining in greater detail specific services
Find out why you should choose eCommera as your hybris partner
Check out our list to make sure you're not guilty of any of these retail faux pas.
Download the article to read our full review of Apple Pay, the solution that is set to take the mobile payments market by storm
Read this article to learn how NOT to do click and collect.
As a new addition to the network, eCommera will amplify Dentsu Aegis’s brand commerce proposition globally.
Read this ebook to find out why personalisation is so difficult to get right and how to create a winning experience.
Read this article to learn more about each of the elements you need to consider as part of your strategy.
Find out how eCommera helped Jimmy Choo expand globally and grow their eCommerce business.
Alternative payments spotlight: Klarna Checkout. An overview of the established European payment provider that’s set to compete in the UK market
Click here to read our full review of the new player in the eWallet market.
Find out how eCommera helped Bally rise in Site Rank from #46 to 4 on L2’s Digital IQ Fashion Index.
Read this article to find out why you should prioritise customer retention over acquisition.
Read our overview of alternative payments in the global marketplace to understand what's available and what to offer your customers.
Click here to read about the four stages of the shopping journey.
Click here to find out how eCommera helped DeFacto deliver ROI from omni-channel retail.
It’s not a secret that on average 71% of all baskets are abandoned without a purchase. Given the variety of solutions, how can you select the right one for your business? Click here to find out.
Product returns are a major problem for apparel retailers. Read this article to find out how virtual fitting tools can reduce returns and increase conversion.
Find out how eCommera has worked with Asda over 7 years to keep this retailer at the forefront of omni-channel retailing.
Find out how eCommera worked with House of Fraser to enable them to consistently keep ahead of the curve, outperform the market and offer a VIP experience to its customers.
Find out how eCommera helped Pentland upgrade their technology systems to enable international, omni-channel commerce for its multiple brands.