Technology total cost of ownership

Technology total cost of ownership

How much is it costing you to 'keep the lights on'? Do the benefits of your platform outweigh the cost?

Industry analysts like Forrester Consulting have highlighted the need for a new type of Total Cost of Ownership (TCO) model for retailers to assess the value they are getting from their commerce platform. Many retailers shy away from changing platforms because it is both expensive and time consuming – believing that it is cheaper to stay with their current technology. This is often not the case, but without an accurate understanding of TCO, how can the decision be made? We have developed a new type of TCO calculator that considers all elements from licence fees to training to electricity bills, to tell you exactly how much your platform is costing you, so that you can make the right decision.

Why choose us

Platform TCO

Find out exactly how much you are spending. We’ll guide you through our TCO model, which captures over 200 data points, to uncover all of the costs of running your platform – whether it's an on-premise solution, hosted or SaaS-based.
Partner recommendation

Technology recommendation

Get impartial advice. Our technology-agnostic consultants will recommend whether you should stay with your current technology or consider other options. They will advise on the cost and benefit of available solutions and arm you with the right information to build a business case should you decide to go to market.

Technology implementation

Get your new platform up and running. If you decide to re-platform, our team of technical experts will work with you using our smart methodology and agile development approach to deliver your new site quickly - so you can start to realise return on investment sooner.


Fast-track your team to success. Our in-house product expects will work with your team on-site to deliver training. We'll also work with you over time using our feature adoption scorecard to ensure you're getting the most out of your technology investment.

Support & monitoring

Rely on us to manage the technology. We provide world-class, 24/7 technical and troubleshooting support. Our proactive monitoring means that any issues are caught early - reducing overhead costs on in-house technical support.

Find out more about our TCO model